Account Health & Safety

In This Section, You Will Learn:

• • eBay seller performance standards
• • Account health metrics to monitor
• • Avoiding policy violations
• • Handling disputes and cases
• • Suspension prevention

eBay Seller Performance Standards

• Seller Levels:
• • Below Standard: Restrictions applied
• • Standard: Normal selling privileges
• • Above Standard: Better visibility
• • Top Rated: Best perks, higher search ranking
• Top Rated Requirements:
• • 100+ transactions in past year
• • Defect rate below 0.5%
• • Late shipment rate below 3%
• • Tracking uploaded on time
• Benefits of Top Rated:
• • 10% discount on final value fees
• • Top Rated Plus badge
• • Higher search visibility

Account Health Metrics

• Key Metrics to Monitor:
• • Transaction Defect Rate: Under 2%
• • Late Shipment Rate: Under 3%
• • Cases Closed Without Resolution: Under 0.3%
• • Tracking Upload Rate: Over 95%
• Where to Check:
• • Seller Hub → Performance → Seller Level
• • Check weekly minimum
• • Address issues immediately
• Red Zone Warnings:
• • Approaching Below Standard = fix NOW
• • Policy violations accumulate
• • Multiple issues = suspension risk

Common Policy Violations

• Things That Get You in Trouble:
• • Selling counterfeit/fake items
• • Misleading product descriptions
• • Not shipping on time
• • Cancelling too many orders
• • Feedback manipulation
• • Having multiple accounts
• How to Stay Safe:
• • Only sell authentic products
• • Describe items accurately
• • Ship when you say you will
• • Handle tracking properly
• • Respond to messages promptly
• When in Doubt: Read eBay's seller policies

Handling Disputes

• Types of Cases:
• • Item Not Received
• • Item Not As Described
• • Return requests
• Defense Strategy:
• • Always use tracked shipping (proof!)
• • Keep all communication on eBay
• • Respond to cases within 3 days
• • Be professional, provide evidence
• Winning Cases:
• • Tracking showing delivered = you win
• • Photos proving item condition = strong defense
• • Clear listing description = your backup
• Pro Tip: Sometimes accepting a loss is cheaper than fighting and getting negative feedback